Source-linked guide
How to stop Caring.com calls, texts, and emails.
Published July 19, 2026 · Updated July 21, 2026 · Reviewed against Caring.com’s current privacy policy and control page
The short version: opt out in the channel contacting you, submit Caring.com’s official information-control request, then contact every senior-care provider that received the referral.
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1. Stop the immediate calls and texts
Caring.com’s privacy policy says you may opt out of telephone communications by telling the representative you no longer want to be contacted. For SMS messages, reply STOP. Use the unsubscribe link for marketing email.
These channel-level steps are fast, but they do not replace a written request or automatically reach every provider that received the referral.
2. Use the official Control Your Information page
Open Caring.com’s Control Your Information page and follow its linked request form. As a phone alternative, that page publishes 844-201-8423 for leaving a voicemail request. It says the company uses your first and last name, email address, phone number, and—if you remember it—the original inquiry date to find your records.
The control page says a request may take up to 30 days, or longer in some cases. Record the date you used the form or left the voicemail before deciding when to follow up.
Ask Caring.com to stop further marketing contact and data sharing, delete applicable personal information subject to lawful exceptions, and identify the categories of third parties that received the information. Save the submission confirmation and date.
3. Prefer the form when the published email addresses differ
Caring.com’s control page currently lists privacy@caring.com, while the newer privacy policy’s contact section lists privacy@silverassist.com. The official form is the clearest primary route. If you also email, use the current policy contact and keep a copy.
4. Contact matched providers separately
Caring.com’s policy says people who want to opt out of communications or data processing by third parties with which their information was shared need to contact those third parties directly.
Review calls, voicemails, texts, and email for provider names. Send each identifiable provider its own stop-contact and applicable deletion request. Do not send medical records, Social Security numbers, financial details, or identity documents in the first message.
5. Keep the trail and avoid restarting it
Log the organization, destination, date sent, status, and reply. Caring.com’s policy also warns that submitting a new inquiry can restart contact, so avoid new referral forms if you no longer want outreach.
6. Use official complaint routes when appropriate
If unwanted calls continue, review the FCC’s unwanted-call guidance and the National Do Not Call Registry. Whether a particular call violates a rule depends on facts this guide cannot determine.
Primary sources
- Caring.com privacy policy — communication opt-outs, provider-level requests, state rights, and the current policy contact.
- Caring.com Control Your Information — official request route and record-matching details.
- Federal Communications Commission: Stop Unwanted Robocalls and Texts.
- Federal Trade Commission: National Do Not Call Registry.
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