Source-linked guide
How to stop Seniorly calls, texts, and emails.
Published July 19, 2026 · Reviewed against Seniorly’s March 31, 2026 privacy policy and April 27, 2026 terms
The short version: cancel the channel contacting you, send the correctly labeled privacy request to CareScout, then contact each advisor or senior-living community that received the inquiry.
1. Stop the immediate channel
For text alerts, Seniorly’s policy says to reply STOP. For promotional email, use the message’s opt-out instructions. If a caller reaches you, clearly say that you revoke permission for marketing or referral calls and ask that the request be recorded.
2. Use Seniorly’s current CareScout privacy route
Seniorly’s privacy policy directs other privacy-rights requests to privacy@carescout.com or 800-571-1918. For email, it asks for the phrase Your Privacy Rights in the subject and lists the name, relationship to Seniorly, request type, phone number, and email address as record-matching details.
Ask Seniorly to stop marketing contact, record that you revoke prior contact consent, delete applicable personal information subject to lawful exceptions, and tell you which categories or specific third parties received the inquiry where that right applies.
Build the correctly labeled request
3. Treat every recipient as a separate job
Seniorly’s current terms say a senior-living inquiry may be forwarded to participating communities or advisors. Home-care inquiries may be forwarded to CareScout. A single network request should not be treated as proof that every recipient updated its own systems.
Use calls, texts, voicemails, and email to identify each organization. Send each one a direct stop-contact and applicable deletion request through its official privacy, customer-service, or reply route.
4. Keep a small evidence trail
Save the organization, route, date, request, response, and next check date. Do not send medical records, government identifiers, financial details, passwords, or identity documents in the first message. Use a recipient’s official verification process if it later requires more information.
5. Escalate through official channels when appropriate
If unwanted calls continue, review the FCC’s unwanted-call guidance and the National Do Not Call Registry. Whether a particular call violates a rule depends on facts this guide cannot determine.
Primary sources
- Seniorly Privacy Policy and Notice at Collection — current privacy contact, request subject and fields, text cancellation, marketing-email opt-out, and privacy rights.
- Seniorly Terms of Use — participating-community, advisor, and CareScout information-forwarding description.
- Federal Communications Commission: Stop Unwanted Robocalls and Texts.
- Federal Trade Commission: National Do Not Call Registry.
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